Appointments that you make are held specifically for you. When you cancel these appointments without giving enough notice, we miss the opportunity to fill that time, and others on our waitlist miss the opportunity to receive services. 

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Our appointments are confirmed 72 and 24 hours in advance because we understand it is difficult to remember sometimes. This gives you ample time to reschedule if you experience a conflict of time. Credit cards are now required to hold your appointment time. This information is entered directly into your account profile and secured so no one can access that information.

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All policies are in place to benefit you, as well as our artists, and to provide the best quality of services in each of our guest experiences. If we do not receive the required notice for adjustments and cancellations, the following will determine the general breakdown of charges:

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Cancellations

 

If you need to reschedule or cancel your reservation, a 24-hour advanced notice is required, and subject to a charge up to the full-service cost without sufficient notice. All reservations canceled the day of will incur a full charge of the service cost.

 

Late Arrival + No Show

 

We understand life happens and you may be running behind. Please call us immediately. We schedule the necessary time needed for each service and accommodating late arrivals may not be possible without disrupting other guests that day.  

 

If you are going to be late for your appointment, please call ahead!

 

60+ minute service: If you are more than 10 minutes late, you may need to be rescheduled and subject to a charge up to the full-service cost.

 

Service under 60 minutes: If more than five minutes late, you may need to be rescheduled and subject to a charge up to the full-service cost.   

 

Studio

 

LIABILITY WAIVERS

Services that require a liability waiver include any lash, brow, skincare or waxing service (due to chemicals interacting with the skin or eyes). We provide waivers during online booking but require a parental guardian to be present at time of service for minors. If a parental guardian is not present at time of service to approve, we will not be able to perform services and the card on file will be charged 50% no-show fee as we will be unable to fill that time. 

 

CHILDREN

Please ensure that children are seated and supervised at all times for their safety and to for the ultimate relaxation experiences of our other guests. If you can not guarantee this, please arrange for child care prior to your visit.  

 

LOST ITEMS

Jennifer (Lainey) is not responsible for any items left behind in the salon or her suite. Please triple-check that you have all of your belongings before leaving the salon. If we find anything left behind, we will do our best to contact you and keep your belongings safe. 

 

REFUNDS

All product sales are final.